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If something is wrong
We want your PocketParty experience to be simple from checkout to delivery. This policy explains our shipping timelines, order handling, returns, refunds, and what to expect if something goes wrong with your order.
Last updated: 08 / 01 / 2026We make getting your PocketParty order easy. Orders are shipped promptly, and if something isn’t right, our straightforward return process is here to help.
Only defective or damaged products are eligible for return. If your PocketParty product arrives damaged, defective, or unusable, please contact us with your order details so we can review the issue and make it right.
Products that are not defective or damaged cannot be returned. This includes items returned due to change of mind, incorrect selection, or personal preference.
Please inspect your order upon delivery. Returns are only accepted for products that arrive damaged or defective, and we may require photos or other proof of the issue before approving a return or replacement.
Please inspect your order immediately upon delivery.
Any damaged or defective product must be reported to us within **24 hours of delivery** to be eligible for a return, replacement, or refund; photos or other proof of the issue may be required.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within **24 hours of delivery**. Include your order number and clear photos of the item and packaging so we can review the issue and arrange an appropriate replacement or refund.
To start a return, contact our customer support team within **24 hours of delivery** with your order number, a description of the issue, and clear photos of the damaged, defective, or incorrect item. Once your request is reviewed and approved, we’ll provide instructions for the next steps.
Approved refunds are processed within **2–4 business days**. Refunds will be issued to your original payment method when possible, or you may receive **store credit** depending on the circumstances of your return.
**NOTICE:** Approved refunds may be issued to your original payment method or as store credit, depending on the circumstances of your return.
If you need to cancel your order, please contact us as soon as possible. We’ll do our best to stop the order before it ships, but once an order has been shipped, it can no longer be cancelled.
**NOTICE:** Please double-check your product selection, payment details, and especially your shipping address before placing your order. Incorrect information may cause delays, failed deliveries, or other issues that cannot always be corrected after your order has been placed.
If a product is subject to a recall, PocketParty will provide instructions on any required next steps, which may include returning, replacing, or disposing of the affected product. Please follow all recall instructions promptly for your safety.
**NOTICE:** If you receive a product recall notice from PocketParty, stop using the affected product immediately and follow the instructions provided.
If you have any questions about a return, refund, replacement, or eligibility, please contact our customer support team. We’ll be happy to review your order and help clarify the next steps.
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PocketParty reserves the right to review each return, refund, replacement, or cancellation request individually and to deny requests that do not meet the conditions outlined in this policy. Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
