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Frequently asked
questions
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General questions
01What Should I Know About Product Quality Claims?
We keep our product descriptions clear, consistent, and easy to compare. Take a moment to read each listing thoroughly, and always consider applicable laws, health guidance, and personal safety before making any decision.
02What Should I Know About The Nasal Spray Formats?
Nasal spray products are listed separately from crystal or powder formats because ingredients, packaging, and product details can vary. Read each listing carefully and don’t assume they’re the same across formats.
03Do MDMA Color Varieties Differ In Strength?
No. MDMA color variations do not indicate strength or purity. Since MDMA is produced in unregulated, illicit labs, the appearance—whether crystal colour or dyed pill—is purely cosmetic.
04What Is The Different Between Ketamine Type R and Ketamine Type S?
S-Ketamine (Esketamine) S-ketamine binds about 3 to 4 times more tightly to NMDA receptors than R-ketamine, making it the more potent enantiomer. It's the active ingredient in the FDA-approved nasal spray Spravato. R-Ketamine (Arketamine) R-ketamine was long considered weaker or inactive because it binds weakly to NMDA receptors. But recent research shows it works through different chemical pathways, challenging that old assumption.
05How Long Can A LSD Experience Last?
An LSD experience typically lasts 8 to 12 hours, though residual effects can linger for a full day. Duration depends on dose and how your body metabolizes it. Because LSD binds very tightly to serotonin receptors, it stays trapped there for hours.
06How Are 5-MEO DMT and NN-DMT Different?
5-MeO-DMT carries a higher risk profile due to its potency and potential for respiratory depression, especially when combined with other substances. Fatalities have been documented, often involving polydrug use or synthetic 5-MeO-DMT misrepresented as N,N-DMT.
N,N-DMT is generally considered physiologically safe at typical doses, though psychological risks like panic or trauma remain significant.
Placing an order
Ordering & process
01How Do I Place An Order?
Browse the catalog, select your desired products, add them to your cart, and follow the checkout prompts. After checkout, you’ll receive an order confirmation with next steps.
02What Delivery Options Are Available?
Most orders are shipped via Canada Post. Check your order or the Order Tracking page for your tracking number.
03How Do You Protect My Personal Information?
We use secure site technology and limit access to customer information to protect your account, checkout, and order details.
Stock & catalogue
Product availability
01What Should I Do If There Is An Issue With My Order?
If something arrives incorrectly or needs attention, contact support with your order number and a brief description so we can review it quickly.
02How Do I Update My Account Details?
Sign in to your account, go to Account Settings, and update your contact info, password, or saved addresses anytime.
03How Can I Tell Whether An Item Is Available?
Each product page shows current availability. If an item is unavailable, check back later or browse similar options in the catalog.
04How Can I Get Help With An Order Or Account Questions?
Reach out through the Contact page (include your order number if relevant) or use the chat box on our homepage to text us.
Getting it to you
Shipping & returns
01Which Payment Methods Can I Use?
We currently accept E-Transfer as our only payment option.
02Where Can I Find Current Deals Or Promotions?
Current offers are posted on the Home page and may also appear on eligible product pages while active.
03Do You Ship To My City?
We Currently Only Ship Within Canada.
If You Are Located In Canada, Then Yes, We Ship Discreetly To Your Doorstep.
04Do Products Come With A Guarantee?
Absolutely. We take immense pride in our products and do everything we can to ensure every item meets the highest quality standards before it leaves us. That said, because products are made in batches, occasional imperfections can slip through despite our best efforts. If you receive a defective, damaged, or underperforming item, don't worry—we’ve got your back. We stand behind our quality and will honor a return, replacement, or refund for any faulty product. Just reach out to our team with your order details and a quick photo of the issue, and we’ll make it right right away. Your satisfaction and trust mean everything to us.
05When Will My Canada Post Tracking Be Updated?
Canada Post tracking updates during normal business operations. In most cases, tracking info is updated Monday through Friday as parcels are scanned at sorting facilities and distribution centers.
06What Should I Do If There Are No Updates For Several Business Days?
If your tracking hasn't been updated for 3–5 business days, please contact our customer support team. We’ll be happy to review your shipment and help with any questions.
Still stuck?
Ask us anything
Questions about energy, ingredients, or orders? Our team can help.