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Getting it to you
We aim to make every PocketParty delivery simple and reliable. This section explains where we ship, estimated delivery timelines, shipping costs, order tracking, and what to expect once your order is on the way.
Last updated: 06 / 05 / 2026PocketParty ships Canada-wide with reliable delivery options designed to get your order to you as smoothly as possible. This page covers processing times, estimated delivery windows, shipping costs, tracking, and other important delivery information.
PocketParty ships Canada-wide to all provinces and territories:
Orders are typically processed within **24 hours** of being placed.
Once your order has been processed and shipped, you’ll receive a confirmation with tracking information when available.
PocketParty orders are shipped through **Canada Post** using available parcel delivery services based on the destination and order details. Delivery speed and service availability may vary by location.
Orders of **$100 CAD or more** qualify for **free shipping within Canada**.
For orders under $100, shipping costs will be calculated and displayed at checkout based on your delivery location and order details.
**Age verification may be required** before an order can be completed or delivered. Customers must meet all applicable age requirements and may be asked to provide valid government-issued identification.
**NOTICE:** Orders may be delayed or cancelled if required age verification cannot be completed or valid identification is not provided.
Once your order has shipped, you’ll receive a shipping confirmation with a **tracking number** when available. You can use this information to follow your package through Canada Post until delivery.
Tracking updates may take up to 24 hours to appear after your shipping confirmation is sent.
If your order is delayed, lost in transit, or damaged during delivery, it is the customer’s responsibility to contact **Canada Post directly** using the provided tracking information. PocketParty may assist with order details when needed, but carrier-related claims and delivery issues should first be addressed with Canada Post.
Customers are responsible for providing a complete and accurate shipping address at checkout.
PocketParty is not responsible for failed deliveries, delays, or returned packages caused by incorrect, incomplete, or outdated address information provided by the customer.
If you have questions about your delivery, tracking, or shipping status, please contact our customer support team with your order number. For carrier-specific delivery issues, you may also need to contact Canada Post directly.
Still not sure?
Have a question about your delivery? Contact our customer support team with your order number, and we’ll help with any shipping, tracking, or delivery questions we can.
Shipping times, delivery estimates, carrier availability, and related services may vary by location and circumstances beyond PocketParty’s control. PocketParty reserves the right to update this policy at any time, and nothing in this policy limits any rights you may have under applicable consumer protection laws.
